Partner Care Troubleshooting
How do I change my account name?
Last Modified
May 11, 2022
Description
There are two types of account name changes:
A simple account name change where no change of ownership has occurred.
An account name change due to a change of ownership (Merger or Acquisition).
Depending on the nature of the change, you may need to submit one or more documents to N-able so that we can process your request.
Any missing documents may cause delay in processing your request.
N-able may ask you to submit any of the following documents to process your name change request.
| Document | Purpose |
| Account Information Update form | Name change request form. |
| Merger Agreement | Provides proof that the Merger occurred. |
| Acquisition Agreement | Provides proof that the Acquisition occurred. |
| N-Able Transfer and Novation Agreement | A legal agreement between the two parties (Transferer and Transferee)that gives the transfers the benefit of all the rights, title and interest, of the Transferor to the Transferee. The Transferee assumes all of the duties and obligations of the Transferor under the Contract. |
Environment
- RMM
- N-central
- Mail Assure
- Take Control
- MSP Manager
- Take Control Backup Documents
- Risk Intelligence
Solution
For a simple name change where ownership remains the same (no acquisition or merger has occurred), fill in the Account Information Update. If you are a Sole Proprietor, fill in and sign the Certificate of Name Change section of the form.
For a Corporation, Limited Liability Partnership/Company, Partnership where ownership remains the same (no acquisition or merger has occurred), provide a copy of your Certificate of Merger issued by the state or country of incorporation/ formation.
Change of ownership acceptable documents of proof
If the name change is due to a Merger, Acquisition, or Company Name change, it involves a change of ownership and N-able requires documents of proof. You must provide a detailed written explanation to N‐able relating to the nature and circumstance of your company’s change of name and you must provide legal documents to prove your company’s name change. You may also need to provide a signed Transfer and Novation agreement.
Merger
For a merger, you require one of the following documents:
Provide a copy of your Merger agreement.
Fill in the N-Able Transfer and Novation Agreement (if required).
Acquisition
For an acquisition, you require one of the following documents:
Provide a copy of your Aquisition Agreement.
Fill in the N-Able Transfer and Novation Agreement (if required).
If you want to change your company name on the account,
| Type of Entity | Change of Name | Merger | Acquisition |
| Sole Proprietor | Fill in and sign the Certificate of Name Change portion of the Account Information Update form. | NA | NA |
| Corporation, Limited Liability Partnership/Company, Partnership | Copy of certificate of merger issued by the state or country of incorporation/ formation. | Provide a copy of your merger agreement. | Provide a copy of your acquisition agreement. |
Topic:
- Account Management